We are proud to be part of the award winning Travelosophers Group, wholly financially protected by ABTA Number P8318, and ATOL Licence Number 0891

All final payments are due 14 weeks prior to departure latest, although you can pay off part or all of your holiday sooner if you wish, just call us on 023 8268 6898. Details can be found in your confirmation document.

If you need to make changes to your booking, please call us on 023 8268 6898 or email info@awesomeadventure.co.uk. Booking changes may be subject to charges as detailed in our terms and conditions.

You will usually receive etickets 2 weeks before your departure at the latest, unless you have requested hard copies sent to your home address which should arrive within the same timescale. If you have not received your tickets in this timeframe please contact us on 023 8268 6898

Please be aware that some countries/resorts charge a separate daily fee per room or per person and although the fee is usually nominal, these fees are not included in your booking unless specified, and are your own responsibility. Resort/facility fees are becoming increasingly common in America and Mexico where initially the room rates seem very inexpensive, as a way for them to top up their total earnings. If the fees have not been made clear to you in advance on your booking paperwork or on your arrival, you may be able to contest them as unfair trading practise but this is down to your own choice. These fees are much less common outside of the americas.

Luggage allowances are changeable and many airlines are shifting towards lower weight limits in order to be more eco friendly, so charges for excess luggage can be very steep. Sometimes one leg of a long haul journey allows more luggage than the next which can catch you out, so always pack to the minimum allowance for the whole trip. As a rough guide Budget airlines most often allow 15kg and most major airlines from the UK allow 20kg in economy class, 30kg in business class and 40kg in first class. Hand luggage is usually limited to a maximum size of 56cm x 45cm x 25cm with the total measurement (LxWxD) not exceeding 115cm.

It is often necessary to remove shoes, coats, belts, and any metal accessories when you go through security, so please consider your outfit to make things quick and comfortable.

FAQs Archive - The Awesome Adventure Company

Q: Cancelling My Booking

If you need to cancel your holiday, please email us at info@awesomeadventure.co.uk A cancellation invoice can be issued upon request should you require one for insurance purposes.

Q: Taking Medicine Abroad

You may take over the counter medications with you subject to the usual restrictions. If you need to pack prescribed medication, check with your Doctor as some airlines and some medications may require a medical letter. It is wise to take a copy of your prescription with the matching medication that you can show if necessary. Always carry your medication in your hand luggage when permitted in case you are separated from your luggage. Ensure it is in the original, correctly labelled, pharmacist packaging. Liquid medications over 100ml may need to be packed into your main luggage.

Q: Hand Luggage Restrictions

Liquids in hand luggage are most often restricted to 100ml each, including gels, creams and lipglosses, etc and must be placed in a sealable clear bag no larger than 1 litre, for security. Powders are often restricted to 350ml and no sharp objects or flammables are allowed. Sporting equipment or tools that could be used as a weapon, guns and self defence objects ie pepper spray are also not permitted. Vaping devices must be packed in hand luggage with the liquids within the required limit. Agricultural items will most likely be confiscated on your arrival so make sure you eat any fruit etc inflight if you pack it